Privacy policy

Last Updated: September 15, 2026

At Nordlichtstore, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.nordlichtstore.shop, place an order, contact us, or use our services.

This Privacy Policy describes the types of personal information we collect, how we use it, when we share it with trusted service providers, and your choices regarding your personal information.

Store Information

Nordlichtstore is an independent online retailer offering drinkware products, including water bottles, insulated tumblers, travel mugs, and related accessories.

Our website uses Shopify as our ecommerce platform, which provides infrastructure and tools that support website functionality, checkout, order management, payment processing, and related ecommerce services.

We work with trusted service providers to support order processing, fulfillment, shipping, customer service, website operations, security, and other business activities.

Store Name
Nordlichtstore

Website
www.nordlichtstore.shop

Customer Support Email
info@nordlichtstore.shop

Customer Support Phone
+49 172 3867053

Business Address
Gothaer Straße 4, 10823 Berlin, Germany

Information We Collect

We may collect personal information that you provide directly to us, information collected automatically when you visit our website, and information provided by service providers that support our business operations.

Information You Provide

When you place an order, contact customer support, subscribe to communications, or otherwise interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details and purchase history
  • Payment transaction confirmation information
  • Customer service communications
  • Return and refund information

Payment information is processed securely through Shopify and authorized third-party payment providers. Nordlichtstore does not collect, process, or store your complete payment card information.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Time zone information
  • Pages visited
  • Products viewed
  • Website activity
  • Cookie identifiers and similar technology data

This information helps us maintain website functionality, improve customer experience, analyze website performance, measure marketing effectiveness, maintain security, and prevent fraudulent activity.

How We Use Your Information

We may use your personal information for legitimate business purposes, including:

  • Process and fulfill orders.
  • Complete transactions and provide customer support.
  • Send order confirmations and shipping updates.
  • Verify payments and prevent fraudulent transactions.
  • Improve our website, products, and services.
  • Analyze website performance and marketing effectiveness.
  • Send promotional communications where permitted by applicable law.
  • Comply with legal, accounting, and regulatory obligations.

Service Providers

We may share limited personal information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers and fulfillment providers
  • Customer support providers
  • Fraud prevention providers
  • Ecommerce platform providers
  • Website service providers
  • Analytics providers
  • Advertising and marketing service providers

These providers receive only the information necessary to perform their services and are expected to handle your information in accordance with applicable privacy and security requirements.

Cookies and Similar Technologies

We use cookies, pixels, and similar tracking technologies to support website functionality, shopping cart features, checkout processes, security, fraud prevention, analytics, customer preferences, and marketing activities.

These technologies help us understand website usage, improve website performance, remember preferences, measure marketing effectiveness, and provide a better customer experience.

Some cookies may be provided by trusted third-party providers, including analytics and advertising partners, to support measurement, advertising, marketing, and website improvement purposes. These providers may collect information about your online activities over time and across different websites or online services.

Where required by applicable law, we provide appropriate choices regarding certain cookies and tracking technologies. You may also manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

Sharing of Information

We do not sell your personal information.

We may disclose your personal information to trusted service providers, professional advisors, or government authorities when required by law, necessary to prevent fraud, or necessary to protect our legal rights.

Certain third-party technologies used for analytics, advertising, and marketing measurement may involve sharing information as defined under applicable privacy laws.

Your Privacy Rights

Depending on applicable privacy laws and your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information where applicable.
  • The right to request correction of inaccurate information.
  • The right to request deletion of personal information where applicable.
  • The right to opt out of certain marketing communications where applicable.
  • The right to opt out of the sale or sharing of personal information for targeted advertising where applicable.

California residents may have additional privacy rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Nordlichtstore does not sell personal information as defined under applicable California privacy laws. We may use certain third-party technologies for analytics, advertising, marketing measurement, and website improvement purposes. Some of these activities may be considered "sharing" under California privacy laws.

We do not discriminate against customers for exercising their applicable privacy rights. California residents may submit privacy requests by contacting us at info@nordlichtstore.shop. We may verify requests as required by applicable law.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in our marketing communications.

Data Retention and Security

We retain personal information only for as long as necessary to provide services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and maintain appropriate business records.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

International Visitors and Children's Privacy

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

Contact Information

If you have questions about this Privacy Policy or privacy requests, please contact us:

Store Name
Nordlichtstore

Email
info@nordlichtstore.shop

Phone
+49 172 3867053

Business Address
Gothaer Straße 4, 10823 Berlin, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM

We aim to respond to privacy-related inquiries as soon as reasonably possible during our customer support hours.