Refund policy

Last Updated: September 15, 2026

At Nordlichtstore, we are committed to providing a clear and transparent return experience for our customers. This Return & Refund Policy explains the requirements, procedures, and conditions for returns and refunds for purchases made through www.nordlichtstore.shop.

30-Day Return Policy

Customers may request a return within 30 calendar days from the date the order is delivered.

To be eligible for a return, the item must meet the following requirements:

  • The item must be unused and in its original condition, without signs of wear, damage, or use.
  • The item must include original packaging and accessories when applicable.
  • The customer must provide valid proof of purchase, such as an order number or purchase confirmation.

For drinkware products, items that have been used with liquids or beverages may be reviewed based on hygiene considerations and whether the item can be resold in its original condition.

Items that do not meet these requirements may be refused for return.

How to Request a Return

To request a return, please contact our customer support team at info@nordlichtstore.shop within the 30-day return period.

Please provide the following information:

  • Order number.
  • Email address used to place the order.
  • Reason for the return request.

After reviewing your request, we will provide the applicable return instructions.

Please do not send items back before receiving return instructions from our customer support team. Unauthorized returns may not be accepted or may result in processing delays.

Return Shipping

Approved returns must be shipped according to the return instructions provided by our customer support team.

Customers are responsible for return shipping costs for returns due to personal preference, ordering the wrong item, changing their mind, or other reasons not caused by Nordlichtstore.

If you receive a damaged, defective, or incorrect item, Nordlichtstore will review the issue and provide an appropriate resolution, which may include a replacement, refund, or return shipping assistance where applicable.

Damaged, Defective, or Incorrect Items

Please contact us as soon as reasonably possible after delivery if your order arrives damaged, defective, or incorrect.

To help us review the issue, please provide:

  • Order number.
  • Photos of the product and packaging when applicable.
  • A description of the issue.

After review, we will determine an appropriate resolution and assist you accordingly.

Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as final sale or otherwise identified as non-returnable.
  • Items that have been used, modified, damaged after delivery, or returned without required packaging or accessories when applicable.
  • Items that cannot be resold due to hygiene or sanitary considerations after use.
  • Personalized or customized items.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, color, or size, please return your eligible item and place a new order.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved, the refund will be issued to your original payment method within 5 business days after approval.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

Shipping Charges

Nordlichtstore offers free shipping on all orders. Customers are not charged separate shipping fees at checkout.

If a return is caused by an error made by Nordlichtstore, including receiving an incorrect, damaged, or defective item, we will review the return shipping arrangements and provide appropriate assistance.

Restocking Fee

We do not charge a restocking fee for eligible returns.

Return Instructions

All returns must be approved before being shipped. Please contact our customer support team to receive return instructions and the applicable return address.

Return addresses are provided only after return approval to ensure proper processing.

Contact Information

For questions regarding returns, refunds, damaged items, or exchanges, please contact us.

Store Name
Nordlichtstore

Website
www.nordlichtstore.shop

Customer Support Email
info@nordlichtstore.shop

Customer Support Phone
+49 172 3867053

Business Address
Gothaer Straße 4, 10823 Berlin, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM

We aim to respond to customer inquiries as soon as reasonably possible during our customer support hours.