Shipping policy

Last Updated
September 15, 2026

Introduction
Thank you for shopping with Nordlichtstore. This Shipping Policy explains how we process, ship, and deliver orders placed through www.nordlichtstore.shop. Please review this policy before placing your order.

1. Order Processing Time
All orders are processed within 1–3 business days. Business days are Monday through Friday, excluding U.S. public holidays.

During periods of high order volume, promotional events, or holidays, processing times may require additional time. If a significant delay affects your order, we will contact you using the information provided during checkout.

2. Shipping Destination
We currently ship orders within the United States. International shipping availability may vary depending on destination, product availability, and the shipping options displayed during checkout.

Please ensure that your shipping information is complete and accurate before submitting your order.

3. Estimated Delivery Time
Estimated delivery time consists of order processing time plus shipping transit time.

United States Standard Shipping
Order Processing Time: 1–3 business days
Shipping Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Delivery estimates begin after your order has been processed and shipped. Delivery times are estimates only and are not guaranteed.

Delays may occur due to weather conditions, carrier delays, holidays, high shipping volume, address verification issues, customs procedures for applicable international shipments, or other circumstances outside of our reasonable control.

4. Shipping Costs
We offer free standard shipping on orders shipped within the United States unless otherwise stated during checkout.

If shipping charges apply, the applicable shipping cost will be displayed during checkout before payment is completed.

5. Order Tracking
Once your order has been shipped, we will send a shipping confirmation email containing tracking information where available.

Tracking information may take 24–72 hours to become available after the carrier receives the shipment. If tracking information does not update immediately, please allow additional time for the carrier's system to refresh.

6. Shipping Carriers and Delivery Services
Orders may be delivered through third-party shipping carriers or delivery service providers selected based on product availability, destination, and operational requirements.

We work with shipping service providers to help facilitate order delivery and provide tracking information when available.

7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information when placing an order.

Please verify your full name, shipping address, apartment or suite number, city, state, ZIP code, phone number, and email address before completing your purchase.

Incorrect or incomplete shipping information may result in delays, returned packages, or unsuccessful delivery attempts.

If you notice an error after placing your order, please contact us at info@nordlichtstore.shop as soon as possible. While we will make reasonable efforts to assist, we cannot guarantee changes once an order has entered processing or has already been shipped.

8. Lost, Delayed, or Missing Packages
If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us at info@nordlichtstore.shop with your order number and tracking information.

We may request additional information, including confirmation of your shipping address or delivery details, to help review the issue.

While we cannot control delays caused by shipping carriers after shipment, we will make reasonable efforts to assist customers with delivery-related concerns.

9. Failed Delivery or Returned Packages
If a package is returned due to incorrect shipping information, unsuccessful delivery attempts, refusal of delivery, or another customer-related reason, we will contact you when possible.

Additional shipping charges may apply if a reshipment is requested due to incorrect shipping information or failed delivery not caused by Nordlichtstore.

10. Damaged or Incorrect Items
Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact info@nordlichtstore.shop as soon as reasonably possible.

To help us review your request, please provide your order number, photographs of the item and packaging, and a description of the issue.

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations
If you need to modify or cancel your order, please contact info@nordlichtstore.shop as soon as possible.

We will make reasonable efforts to accommodate your request; however, changes or cancellations cannot be guaranteed once your order has entered processing or has been shipped.

12. Contact Information
If you have questions regarding shipping, delivery, tracking, or your order status, please contact us:

Store Name
Nordlichtstore

Website
https://www.nordlichtstore.shop/

Email
info@nordlichtstore.shop

Phone
+49 172 3867053

Business Address
Gothaer Straße 4, 10823 Berlin, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM